8 Characteristics Of Effective Communication
We all communicate with each other on a daily basis. Sharing
and conveying information is the foundation of all business in the world and it
is of crucial importance that one learns how to become an effective communicator.
What is effective communication?
When the sender and receiver of the message are on the same
page regarding the information that is being shared, then it can be termed as
effective communication.
In advertising and PR, effective communication holds immense
weightage as any vague message can lead to a complete disaster for the people
involved.
To know what effective communication really constitutes, it
is helpful to keep in mind the characteristics of the same. Here are 8 of them:
1. Complete: The
message should be complete and there should be no scope for questions.
2. Clear: The communication
should be clear and self-explanatory about why it has been transmitted and what
the nature of its transmission is.
3. Correct: The
information in the message should be correct and based on facts. Do not share
information based on hearsay. Stay away from fake news!
4. Save time: If the
communication is written, then it should not take the reader much time to
understand the message.
5. Clarity, precise
information: If the information can be conveyed through diagrams, images,
or graphs, then this should be the preferred mode. Do not make the message too
verbose.
6. Create goodwill:
Your message should be clear and pleasant, thus resulting in goodwill for the
reader. It should not be contemptuous, hostile, or demeaning in any manner.
7. Define exact
responsibilities: Business communication is meant for a targeted audience
so it should clearly define what responsibilities have been allocated to
particular individuals or groups.
8. Persuade and recommend:
If the message is intended for a client or a customer then it should have the
element of persuasiveness, and also provide suggestions and recommendations for
follow-up action.
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